Troubleshooting warning issues

No warnings? That's frustrating - but we are here to help!

1. Make sure your phone settings are correct and that your CO-DRIVER is constantly connected to your phone so it can send you alerts. Find an overview of the required phone settings HERE and make sure location permission is set to ALWAYS.
2. To receive all warnings, ensure that the battery save mode is turned off on your phone. When enabled on, we can't guarantee that all alerts will come through.
3. In your OOONO app, tap the (=) Icon on the right, go to Device Settings and check if your warning types are enabled. Make sure to adjust the volume, and test the warning sound. More information can be found in our article HERE
4. Log out of your profile and log back in. You can find the Sign Out function by clicking on the (=) icon on the right side of the app and then selecting your Profile Icon in the top right corner.
5. If you still do not receive any warnings, delete the app and reinstall it. You will need to re-connect your CO-DRIVER in the app and go through the installation process again.

 

To ensure your CO-DRIVER connects automatically when you get in your car and provides real-time alerts, set location permission to Always. Don't worry, we only use your location when you're connected to your CO-DRIVER and for live traffic updates.

1. Check that the "Do Not Disturb" mode is disabled in your phone settings.

1. Log out of the OOONO app and log back in.

1. Go into the OOONO app, click on the (=) icon on the right side of the app. Here, go to Device Settings, select the warning type and set the volume for each warning to Loud. Below the volume level, you can use the Test option to hear the sound of your CO-DRIVER.

1. A weak or low sound may also indicate that the battery is running low. Ensure your CO-DRIVER NO2 is fully charged by letting it charge for at least 3 hours.

1. Are you sharing your OOONO account? In this case both log out of the app, then only one should log back in, adjust settings and do another sound test. Did it work? Great! You can still share the CO-DRIVER. Just get your own account, and you're good to go!

 

You can also play the warning sounds through your car speakers if you'd like! Good, right? Just move on to the next question for that.

1. Want to receive alerts through your car too? No problem! Simply connect your phone to your car via Bluetooth and make sure that warning sounds via phone are enabled in the OOONO app.
2. Then, switch your car's audio source from the radio to Bluetooth.
3. To hear the alerts through your speakers, you need to play something else from your phone over Bluetooth at the same time – like music or a podcast. If you still want to listen to the radio while receiving alerts, we recommend downloading a radio app on your phone.

4. You're using CarPlay or Android Auto? No problem! Just make sure your phone is connected to CarPlay / Android Auto and switch to that media source.

For more information, have a look at our article: How can I receive warnings through the car's speakers?

No worries, that happens to the best of us. Usually, we wait until we receive several confirmations from the community before reporting an incident to everyone.

If no confirmations come in, your report will automatically be deleted.

With the dismiss button on the CO-DRIVER NO2, users even can actively inform us if a warning is no longer relevant.

Thank you for informing the OOONO community! Usually, we wait until we receive several confirmations from the community before reporting an incident to everyone.

If no confirmations come in, your report will be automatically deleted.

Are you sure there’s a fixed camera there? Feel free to contact our customer support HERE so we can have a closer look!

You have a CO-DRIVER NO2? Great! Press the Dismiss-button on the top of the CO-DRIVER! That’s how fast you can let us know. And thank you for making our OOONO community even stronger!

You are a CO-DRIVER NO1-owner? Trust the OOONO community to handle the outdated warning and simply continue your drive.

If you keep getting alerts without a real incident, please contact our customer support HERE so we can have a closer look!

You decide what your CO-DRIVER should warn you about. In the OOONO app, you can disable specific warning types. Under Speed Cameras, you can also mute warnings for specific types of speed cameras.

1. Open the OOONO app and tap the (=) icon on the right.
2. Select Device Settings under your CO-DRIVER's image.
3. Tap Options under Speed Cameras.
4. Scroll down to Fixed Speed Cameras and Red Light Cameras.
5. Use the mute toggle to disable warnings for these types of speed cameras.

Want to ignore a specific fixed camera you’re already familiar with - like one you pass on your daily commute? No problem. Just open the map in the app, locate the camera, tap the camera icon, and select Ignore Camera.

 

Note! Only cameras within a 25 km radius will appear on the map.

You've discovered a permanently installed camera, and it's not shown on our OOONO map? Please feel free to contact our customer service HERE so we can have a look at it!