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Troubleshooting your OOONO App

  • Updated

Something not working quite right with your OOONO App? No worries, we've got you.

Whether you’re experiencing unexpected battery drain, having trouble logging into your account, or just looking for answers to common questions about the OOONO app - this is your go-to guide.

 

I don’t receive any login code by email when logging in or setting up my account
If you're trying to sign up or log in and haven't received your login code by email, here are the most common reasons and how to fix them:
  1. Check your spam or promotions folder: Sometimes, your login code email might land there by mistake. Search for "OOONO" or "login code" in your email app.
  2. Make sure you entered the correct email address: A small typo can block the code from reaching you. Try again and double-check your email before confirming.
  3. Wait a few minutes and try resending the code: Delivery can take a couple of minutes. If it doesn’t arrive, try again and double-check your email before confirming.
  4. Check if your inbox is full or restricted: Some inboxes block new emails if they’re full or have strict filters. If you suspect this, free up space or check with your email provider.
  5.  Use a different email address (for new users): If nothing works, try a different email-address. Some email providers block auto-generated codes by default.

Still no luck? Reach out to us via our Contact Form and we’ll help you with the code!

 

Why do I see “You’re already signed in somewhere else”?
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This message can appear when you log into the OOONO app — even on your usual phone.

Here’s why:

For security reasons, the app checks if your email is already active on another device. That means this can happen if:

  • You reinstall the app
  • You log out and log in again
  • Someone else logs into your account from a different phone

Using the same OOONO account on two different phones won’t work.

You’ll be automatically logged out from one device each time you log in on the other — and prompted to sign in again. This can lead to confusion or repeated logouts.

To continue, just tap Continue and sign in here — and you’re good to go.

There’s no risk of data loss or error — this is simply how the app ensures your account stays secure.

Want to connect more than one CO-DRIVER or phone?

Check out this article for detailed guidance: How do I connect multiple CO-DRIVER or phones?

Still having trouble logging in? Contact our Support team — we’re happy to help.

 

How can I unsubscribe from the newsletter or marketing emails?
No hard feelings - unsubscribing is quick and easy! Here’s how:

 

Directly from any newsletter email:

  1. Open one of our newsletters and scroll down to the very bottom.
  2. There, you’ll find a link labelled Unsubscribe. Click on it, and you can select all options and unsubscribe from the newsletter.

In the OOONO app:

  1. Open the OOONO app
  2. Tap the menu icon (≡) in the top right corner
  3. Tap your profile icon (with your initials)
  4. Go to Privacy settings
  5. Under Email, toggle off the marketing options you no longer want

 

How do I enable or disable push notifications?
Want to turn push notifications on or off? Here’s how:
  1. Open the OOONO app
  2. Tap the menu icon (≡) in the top right corner
  3. Tap your profile icon (with your initials)
  4. Go to Privacy settings
  5. Under Push Notifications, toggle off the marketing options you no longer want

 

Can I change the email or name linked to my account?

At the moment, it’s not possible to change the email address or name linked to your OOONO account.

If you’d like to use a different email or name, you’ll need to create a new account.

Want to register again with the same email? In that case, we recommend deleting your current account first. Here’s how:

  1. Open the OOONO app
  2. Tap the menu icon (≡) in the top right corner
  3. Tap your profile icon (with your initials)
  4. Scroll down and tap Delete account

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Once your account is deleted, you can register again with your preferred details.

 

How do I check if I have the latest version of the app?

You want to make sure you’re running the latest version of the OOONO app? Here’s how:

On iPhone (iOS):

  1. Open the App Store
  2. Search for OOONO
  3. If you see Update, tap it. If it says Open, you already have the latest version.

On Android:

  1. Open the Google Play Store
  2. Search for OOONO
  3. Tap Update if available. If it says Open, you’re all set.
Important!

Android updates are released gradually, so they might not be available to all Android users at the same time. We recommend checking back regularly in the Play Store to see if the update is available for you.

Tip: Want to avoid missing future updates? Turn on automatic app updates in your device settings for a smoother experience.

I can’t download or update the app - what should I do?

If you’re having trouble installing or updating the OOONO app, try these steps:

  1. Check your internet connection
  2. Make sure your device has enough free storage space
  3. Restart your phone
  4. Check your operating system version: The OOONO app requires: iOS 16 or newer or Android 12 or newer + access to Google Services (for Android). For more information, have a look at our article: Is my phone compatible with the OOONO app?

 

The app is freezing or crashing - how can I fix it?

If your OOONO app isn’t running smoothly, please try the following steps:

  1. Force-close and reopen the app: this solves most minor glitches
  2. Restart your phone: a fresh start can fix temporary issues
  3. Check for app updates: make sure you’re on the latest version in the App Store or Google Play Store
  4. (Android only) Clear the app’s cache: go to your phone’s app settings and clear the cache for OOONO
  5. Reinstall the app: delete and reinstall the OOONO app (your account will stay safe)

Still having trouble? Reach out to our customer support HERE. We’re here to help!

 

The App uses too much battery on my phone

If you notice that the OOONO app is draining your battery more than usual, try deleting the app and reinstalling it. This often fixes the issue.

Still having trouble? Reach out to our customer support HERE. We’re here to help!

 

How can I change the language of the OOONO App?

The OOONO App automatically uses your phone’s language. If you change your phone’s language, don’t forget to also select the correct country — this makes sure you get the right speed limits, warnings, and other local info in the app.

On iOS

  1. Open your phone’s Settings.
  2. Scroll down and find OOONO in the list of apps.
  3. Tap it and choose your preferred language from the list.

On Android

Change the default language and country setting in your phone’s main settings — the OOONO App will follow automatically.

How can I change the measurement system of my app?

Want to switch your OOONO App from kilometers to miles? Here’s how it works: The measurement system in the app follows your phone’s language and region settings. To switch between kilometers and miles, you’ll need to update these settings on your device:

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On iOS

  1. Open your phone’s settings and go to General or General Management.
  2. Go to Language & Region or just Language.
  3. Choose as Region a country that uses your preferred measurement system (e.g., United Kingdom for miles, and most European countries for kilometers).
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On Android

  1. Open your phone’s Settings.
  2. Scroll down and select System or General Management
  3. Tap on Languages & Region or just Language
  4. Choose as preferred language English, followed by a region that uses the metric system (e.g. English (Denmark) or English (Germany). If you choose English (United Kingdom) or English (USA), the app will display miles instead of kilometers.

 

Still have questions? Just drop us a message — we’re happy to help!