Troubleshooting your CO-DRIVER

1. First, press or tap the display. To save battery, the screen switches off after 10 seconds without activity — your CO-DRIVER keeps running in the background.
2. If the screen stays dark, charge your CO-DRIVER for at least 90 minutes using the provided USB-C cable and make sure power is running through it.
3. Try a different USB-C cable.
4. Press and hold the top button for about 3–5 seconds to turn your CO-DRIVER on. The OOONO logo appears on the display when it starts up.
5. Still nothing? Do a hard reset: press and hold the top button for at least 30 seconds. This fully restarts your CO-DRIVER NO3 and clears any temporary glitch.

If your CO-DRIVER still isn't responding, don't worry! Just get in touch with our support team HERE and we're happy to help.

Most likely not. To save battery, the screen switches off after 10 seconds without activity, while your CO-DRIVER keeps running in the background. The screen turns back on automatically as soon as there's a warning or other information to show — or when you press or tap the display.

If the screen doesn't turn on when you press it, see My CO-DRIVER won't turn on above.

Your CO-DRIVER NO3 shows everything on its display — from warnings and the distance to them, to connection status and services like Mileage Book. You'll find an overview of every screen and what it means here: What does the display on my CO-DRIVER NO3 show?

Your CO-DRIVER NO3 isn't connected to a phone yet. Open the OOONO app and follow the setup steps to connect it — you'll find the full guide HERE.

Your CO-DRIVER NO3 is trying to reach your phone. Please check the following:

1. Make sure Bluetooth and mobile data are switched on, and that the OOONO app is running.
2. Check that the OOONO app has all the permissions it needs — see which phone settings to enable.
3. Want to connect a different phone? Press the top button when the display asks "Pair new phone?", then connect your new phone in the OOONO app.

Still not connecting? Our article on connection issues can help HERE.

Your CO-DRIVER NO3 has lost its connection to your phone - or can't connect in the first place, for example because Bluetooth is switched off on your phone.

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No connection to your phone

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After you press the display

1. Switch Bluetooth back on and keep your phone close. As soon as the connection is back, your CO-DRIVER NO3 reconnects automatically - you don't need to do anything.
2. If you press the display while it's not connected, it asks "Is Bluetooth enabled on your phone?" and keeps trying to connect.
3. Only press NEW PHONE at the bottom of the display if you want to pair a different phone. Then connect it in the OOONO app.

Still not connecting? Our article on connection issues can help HERE.

1. If the screen is off, the first press only turns it back on. Press again to select an option.
2. Press firmly on the side where the option is shown — left, right, up or down. Pressing in the middle doesn't select anything.
3. The options to confirm or dismiss a warning only appear once you're close to it.
4. Make sure your CO-DRIVER NO3 has the latest firmware — here's how to update it.

If it still doesn't react, restart your CO-DRIVER NO3 by holding the top button for about 3–5 seconds to turn it off and on again. Nothing helped? Our support team is happy to help HERE.

1. Make sure your CO-DRIVER NO3 is charged, keep the OOONO app open and your phone close to your CO-DRIVER while the update is running.
2. Start the update again from the OOONO app.
3. Still not working? Restart your CO-DRIVER NO3 - hold the top button for about 3–5 seconds to turn it off, then again to turn it back on - and try the update once more.

You'll find the full step-by-step guide HERE. If the update still won't go through, our support team is happy to help HERE.

1. Press the top button to cycle from warnings to your services, and press it again to go back.
2. Mileage Book is a subscription in the OOONO app, available in Germany and Denmark. Without an active subscription, the display asks you to subscribe in the app. Learn more about Mileage Book
3. Fuelling is free of charge, currently available in Germany and uses the settings from the Fuelling tab in the OOONO app. Learn more about OOONO Fuelling

1. In your OOONO app, you can see a small battery icon above your CO-DRIVER's photo, so you always know how much power is left.
2. For the exact battery level, open the OOONO app and select Device Settings for your CO-DRIVER — the battery level is shown in % while your CO-DRIVER is connected.
3. Additionally, you’ll receive a notification indicating that your device’s battery is low and should be charged soon.
4. Don’t want to wait for your CO-DRIVER to talk to you? We’re happy to give you an approximate time estimate so you can plan ahead! Your CO-DRIVER will need charging about once a month — a full charge with our USB-C cable takes about 90 minutes.

The battery life of your CO-DRIVER should last about a month, if you are a busy one maybe a bit less.

If you find yourself needing to charge it much more often, please contact our OOONO customer support HERE so we can have a closer look.

Hm, it shouldn't be this way. Please make sure to use the original OOONO cable for charging.

If your CO-DRIVER still only works when connected to the cable, please shoot our support team a message HERE.

We recommend using the original OOONO cable included in the package. But hey, if that's not available, most other USB-C cables should work just fine too.

No, the CO-DRIVER does not have a tracking function. We recommend securely attaching the device to your car using the provided magnetic mounting pads or our MOUNT, to ensure it doesn't get lost.

1. Charge your CO-DRIVER for at least 3 hours using the provided USB-C cable and make sure power is running through it.
2. Try a different USB-C cable.
3. Press the dismiss-button on the top of your CO-DRIVER for about 10–15 seconds. Wait 10 seconds, then hold down the top button again for 10–15 seconds while shaking it until the CO-DRIVER lights up green.

If your CO-DRIVER still isn't responding, don't worry! Just get in touch with our support team HERE and we're happy to help.

1. Your CO-DRIVER will notify you when its battery is low. The device will blink red in the lower half, every time you start a new trip.
2. In your OOONO app, you can also see a small battery icon above your CO-DRIVER's photo, so you always know how much power is left.
3. For the exact battery level, open the OOONO app and select Device Settings for your CO-DRIVER — the battery level is shown in % while your CO-DRIVER is connected.
4. Additionally, you’ll receive a notification indicating that your device’s battery is low and should be charged soon.
5. Don’t want to wait for your CO-DRIVER to talk to you? We’re happy to give you an approximate time estimate so you can plan ahead! Your CO-DRIVER will require a break about once a month for at least three hours with our USB-C charging cable.

1. If your CO-DRIVER was previously turned on by pressing the top button for 5–7 seconds, it will briefly light up green when you plug it into the charging cable.
2. If it no longer turns on because the battery is completely drained, just leave it connected to the cable for at least 3 hours and then turn it back on.

The battery life of your CO-DRIVER should last about a month, if you are a busy one maybe a bit less.

If you find yourself needing to charge it much more often, please contact our OOONO customer support HERE so we can have a closer look.

Hm, it shouldn't be this way. Please make sure to use the original OOONO cable for charging.

If your CO-DRIVER still only works when connected to the cable, please shoot our support team a message HERE.

We recommend using the original OOONO cable included in the package. But hey, if that's not available, most other USB-C cables should work just fine too.

This is a simple question, and we'll give you a simple answer: Yes, with our provided adapter you can definitely do that.

No, the CO-DRIVER does not have a tracking function. We recommend securely attaching the device to your car using the provided magnetic mount or our MOUNT, to ensure it doesn't get lost.

Your CO-DRIVER won't turn on and shows no LED or sound? Please try the following:

1. If your CO-DRIVER still isn't responding, don't worry! Just get in touch with our support team HERE and we're happy to help.

1. Your CO-DRIVER NO1 will blink green with a sound every 4 seconds when it is time for a battery replacement.
2. Additionally, you’ll receive a notification indicating that your device’s battery is low and should be replaced soon.
3. In your OOONO app, you can also see a small battery icon above your CO-DRIVER's photo, so you always know how much power is left.
4. For the exact battery level, open the OOONO app and select Device Settings for your CO-DRIVER — the battery level is shown in % while your CO-DRIVER is connected.
5. Don’t want to wait for your CO-DRIVER to talk to you? We’re happy to give you an approximate time estimate so you can plan ahead! The battery of your CO-DRIVER NO1 should last around 10-12 months, depending on usage.

If your CO-DRIVER NO1 blinks green every 4 seconds and emits a sound, it's time to change the battery. Your CO-DRIVER NO1 uses a lithium battery CR2450 3V. Batteries are available in our shop HERE

It’s easy replacing the battery in your CO-DRIVER. Simply do the following:

1. Remove the back cover.
2. Push with your finger or an object on the lower side of the battery to eject it.
3. Insert the new battery in to the battery compartment.
   (Ensure the flat side of the battery is facing towards you)
    

If your CO-DRIVER NO1 is without light and sound after a battery replacement, it could be that the new battery is not recognized by the CO-DRIVER NO1. In that case, we suggest you perform a reset of the device, to ensure the new battery is recognized.

Here is a guide on how to do so:

1. Remove the battery from the CO-DRIVER NO1.
2. Press the button for 10 seconds.
3. Reinsert the battery in the CO-DRIVER NO1 (ensure the flat side of the battery is facing towards you).
4. Press the button for 10 seconds.
5. Your CO-DRIVER NO1 will show a green light indication.

The battery life of your CO-DRIVER NO1 should last around 10–12 months, if you are a busy one maybe a bit less.

If you find yourself needing to change the batteries much more often, please contact our OOONO customer support HERE so we can have a closer look.

No, the CO-DRIVER does not have a tracking function. We recommend securely attaching the device to your car using the provided adhesive pads or our MOUNT, to ensure it doesn't get lost.