If your SIRÈNE isn’t working as expected, don’t worry, we’ve got you covered.
Take a moment to go through our most common troubleshooting tips below - so you can get your SIRÈNE back in action quickly.
My SIRÈNE is not charging
- Try a different charging cable to see if the issue is with the cable.
- While charging, press and hold the metal ball for a few seconds.
- If nothing happens, it’s time to contact our support team for further help.
My SIRÈNE only works when plugged in
- Charge your SIRÈNE for 1–2 hours to ensure the battery is fully charged.
- Test with a different charging cable to rule out cable problems.
- Still no luck? Reach out to our support team — we’re here to help.
The alarm button is defective or stuck
If your alarm button seems stuck or isn’t working properly, please get in touch with our support team for assistance.
Broken charging plug
Suspect a damaged charging plug? Take clear photos and send them to our support team so we can help assess the issue.