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User Data & Safety

  • Updated

At SIRÈNE, we understand that sharing personal information and safety is a matter of trust. This article explains why we collect certain personal data, how it is used, and more.

Why do you need my email address, name, gender, and date of birth?

We request this information to ensure a safe and personalized experience when using the SIRÈNE app:

  1. Email address — Used to send a login verification code every time you access your account, protecting you from unauthorized access.
  2. Name — Allows for a personalized app experience and helps facilitate communication between users.
  3. Date of birth — Ensures you meet the minimum age requirement (16 years) for using the app.
  4. Gender — Collected for account setup and handled in line with data protection laws.

Your personal data is treated confidentially and protected according to privacy regulations.

Can I change my profile information?

At this time, you cannot manually edit your profile information in the app.

It’s important that you continue to have access to your registered email address to receive your login verification codes.

If your email address changes, please contact us through our contact section, and we will help you update your account details.

 

How can I remove my SIRÈNE device or delete my account?

You have full control over your device and account:

  1. To remove your SIRÈNE device: Go to My SIRÈNE in the app and tap Remove SIRÈNE.
  2. To delete your account: Go to Profile (or Contacts if indicated) and tap Delete Account at the bottom of the page. This action will permanently delete your account and all associated information.
Does SIRÈNE collect data about triggered alerts?

Yes. 

We store certain data related to triggered alerts for a minimum of 6 months. This includes:

  1. The location and time the alert was triggered
  2. The contact(s) who responded
Can I delete my account and all my information?

Yes. 

To delete your account and all stored information:

  1. Go to Profile (or Contacts) in the app
  2. Scroll down and tap Delete Account

All your personal data will be permanently removed from the SIRÈNE app.

I lost my SIRÈNE. Can I deactivate it?

Yes. 

If you lose your SIRÈNE, please deactivate it immediately to prevent misuse. To do this:

  1. Open the app
  2. Go to My SIRÈNE
  3. Tap Remove SIRÈNE

This will disconnect the device from your account.

How does SIRÈNE prevent misuse?

We have several security measures in place to protect users and ensure responsible use:

  1. Email Verification - Every time you log in, we send a verification code to your registered email to confirm your identity.
  2. Contact Management - You can freely manage your contact list and remove contacts at any time.
  3. Usage Policies - All users must agree to our terms of use, which set clear rules for responsible behaviour.

If you believe someone is misusing a SIRÈNE device or the app, please report it directly to us via our contact section.

How do you verify users and their information?
We verify every new user by sending a unique verification code to the registered email address. This step ensures that only authorized individuals can create and access a SIRÈNE account.
How can I report misuse?

If you suspect misuse of a SIRÈNE device or the app:

  1. You can report it directly through the app’s contact support.
  2. Or contact us via our website.

We take every report seriously and act according to our policies.