Changed your mind? No problem. In the Returns section, you’ll find everything you need to send your order back for a refund.
Important!
Please be aware that we can only make refunds for products bought from our homepage in the first 14 days after the product was delivered. If you have bought on Amazon or at a retail store, please contact them.
The return process varies depending on where you purchased the item. Please refer to the specific instructions provided for your case.
- OOONO Website: If you want to return your order within 14 days, please contact us through the contact on our website.
- Amazon: If you want to return your OOONO product that you ordered on Amazon within 14 days please directly contact the Amazon customer service or follow the steps for return in your Amazon profile under the specific order.
- Retail: Did you pick up an OOONO product at a retail store, like Mediamarkt or Saturn? Simply swing by the store with your receipt to process the return. You can return the product in the specific store as long as you still have the receipt. Typically, you can return the product in the specific store, as long as you still have the receipt, for 14 days, but check the bottom of your receipt for more details.
If you've ordered from our homepage, you've got a solid 14 days from when you received your order (as stated on the tracking) to contact us.
Nope! Returns are on the house. We will provide you with a return label, which you should use to ensure the package can be tracked back to us. You will receive it via E-mail after contacting us.
Important!
Please be aware that we can only make refunds for products bought from our homepage in the first 14 days after the product was delivered. If you have bought on Amazon or at a retail store, please follow the advice above.
Return labels are valid for 4 weeks.
If you’re unable to use the label within that time (for example, if you’re on vacation), please contact us. We can create a new label for you, as long as the product is still under warranty.
Please note: if you’d like to return your order for a refund, the product must be sent back within 14 days of receiving it.
Nah, any sturdy box will do. Simply make sure that it protects the product sufficiently, so we won’t receive it damaged. Don’t forget to include all the original contents in the return package (e.g. cable for CO-DRIVER NO2) and detach all accessory which were not part of the original package content (i.e. detach the MOUNT-plates from a CO-DRIVER NO1).
Important!
Please be aware that we can only make refunds for products bought from our homepage in the first 14 days after the product was delivered. If you have bought on Amazon or at a retail store, please follow the advice above.
Easy-peasy: make sure to contact us within those 14 days after you got your hands on it. We only refund products bought from our homepage.
Nope, using a voucher does not impact your return rights. You will receive a refund for the amount you paid, which is the original price minus the voucher amount.
Exchanges are currently not possible. If you want a different product, please contact us to return the item for a refund within 14 days after you received it and place a new order.
Hang tight! Please allow 7-11 days from the time we receive your return for processing. If time has passed and there is no update from our side, feel free to contact us via the contact on our website.
Refunds are processed within 14 days (depending on the payment method) from the time we receive the returned item. You can track the status of your package via the provided tracking link. We will refund the money via the original payment method.
If you've had a change of heart, you can return your product within 14 days of the purchase date. Please contact us via our contact.
Important!
Please be aware that we can only make refunds for products bought from our homepage in the first 14 days after the product was delivered. If you have bought on Amazon or at a retail store, please follow the advice above.