If you experience connectivity issues, please check your settings. Below, we have listed the standard configuration for iOS. Remember, Bluetooth and mobile data have to be enabled for the ooono co-driver to pair and connect with the ooono connect app and for the device to provide traffic information.
Delete the ooono connect app
Go to settings on your iPhone > General > iPhone storage
Find ooono connect app
Click "delete app"
Restart your iPhone
Download the ooono connect app from the App Store
Open the ooono connect app and go through the onboarding
Go to settings on your iPhone > General
Enable “Update in background“
The ooono connect app must be turned on (the slider must be green)
Go to settings in your iPhone > Privacy > Location services.
Enable location services (the slider must be green).
Scroll down to the ooono connect app and enable “Always” and “precise location” – both need to be enabled.
After following the above steps, your ooono should now connect automatically to your ooono connect app on your smartphone. If you still experience connectivity issues, please contact our support team.