⚠️ This android troubleshooting article is currently being redone, as much of the information found in this article is outdated or has been changed, and is now incorrect.

⚠️ If you are experiencing any Android issues, please contact us directly via the chat in the bottom right corner.

In general, most Android phones have a form of power / battery management that you have to make sure that ooono connect is not subject to, because that will make it difficult for the ooono co-driver to connect, or block the ooono co-driver so it can't connect at all. This can be found under settings and can be used in general or for each individual app.

Android 6

  1. Open Settings.

  2. Select Advanced Settings.

  3. Select Battery Management.

  4. Select Protected Apps.

  5. Mark ooono connect as a protected app.

Android 7

  1. Open Settings.

  2. Select Apps / Applications.

  3. Select Options in the small pop-up menu at the bottom of the image.

  4. Select Special Access.

  5. Select Ignore Battery Optimizations.

  6. Select All apps (Press blue arrow).

  7. Select ooono connect and check Allow.

Android 8

  1. Open Settings.

  2. Select Apps / Applications.

  3. Scroll down the list and select "ooono connect".

  4. Select Battery.

  5. In the pop-up, slide the slider to the left of Manage Automatically to disable.

  6. Run slider to the right of Auto-start, Secondary start and Run in the background, to activate the three.

  7. Select OK.

After following the steps above your ooono should connect automatically to your ooono connect app on your smartphone. Do you still have problems with the connect please contact our support via the chat.

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